Refund policy

Return Policy

At Chorachi, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Window

You have 30 days from the date of delivery to return your item(s) for a refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (order number or receipt)

No Restocking Fees

We do not charge any restocking fees. You will not be charged extra for returning an eligible item.

How to Start a Return

To initiate a return, please contact us at support@chorachi.shop or 229-466-2447 with your order number and reason for return. Our team will provide you with instructions on how to send your item back to us.

Return Processing Time

Once we receive your returned item, please allow 7 business days for our team to inspect it and process your refund or exchange.

Refunds

Approved refunds will be issued to your original payment method within 7 business days of receiving your return. Please note that your bank or credit card provider may take additional time to reflect the refund on your statement.

Exchanges

If you'd like a different size, color, or item, please contact our support team and we'll be happy to arrange an exchange once your original item is received.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at support@chorachi.shop so we can resolve the issue quickly at no additional cost to you.

Non-Returnable Items

Certain items may not be eligible for return, such as final sale items or items marked as non-returnable at checkout. If you're unsure whether your item qualifies, please reach out to us before initiating a return.